NutraStore FAQ
Frequently Asked Question
- Ordering Information
- Shipping Information
- How long does it take for my order to be shipped?
- How much does shipping cost?
- How long does delivery take?
- How is my order shipped?
- Do you ship internationally?
- How long does international shipping take?
- How much does international shipping cost?
- What happens if my order does not clear international customs?
- Privacy Policy
- Contact Information
Ordering Information
Simply click on the "add to cart" button on the bottom of the product page. If you prefer to order over the phone, just call 1-800-414-8009 to place your order.
Can I order without a credit card?
We have as yet been unable to find a fast, secure and effective way to accept orders other than by credit card. So we regret that all orders must be placed via credit or check card.
All transactions placed online at NutraStore.com are protected by 256-bit encryption, the industry standard in safe, secure transactions. Our website is closely monitored and there is no need for concern whatsoever that your personal or financial information will be at risk.
I don't like using my credit card online. What are my other ordering options?
You may order by phone at 1-800-414-8009.
Shipping Information
How long does it take for my order to be shipped?
We ship all orders within 1 business day (except for in cases where we have a question about your order). We dispatch all orders around 2 p.m. EST. Orders received after that point, on weekends, or during holidays will be shipped the following business day.
Please see the shipping time and cost table.
Please see the shipping time and cost table.
Your order is delivered in a plain box. We ship in discreet packaging because we understand that some customers have concerns about their privacy, particularly when ordering products of a personal nature.
Yes, we do. We ship via USPS Global Express Mail, which provides the best value for our international customers.
How long does international shipping take?
Please see the shipping time and cost table.
How much does international shipping cost?
Please see the shipping time and cost table.
What happens if my order does not clear international customs?
If for some reason your order fails to clear customs in your country, please provide us with appropriate documentation confirming this event and we will refund the amount of your order minus a $10 restocking fee and the shipping fee.
Privacy Policy
All orders placed on the NutraStore website are protected by 256-bit encryption, the industry standard in safe and secure transactions. Our website is thoroughly monitored and you have no reason to be concerned that your personal or financial information will be at risk.
What kind of information do you collect?
We only collect the necessary information required to complete your order. That's all. For additional information, please see our privacy policy.
Contact Information
How can I contact NutraStore.com?
Please contact us by email or by calling 1-800-414-8009.